Quality policy
Quality commitment
LABORATORIOS NEUM SPAIN S.L., a company dedicated to the design, manufacture, conditioning, packaging and sale of cosmetic and home fragrance products, defines this Quality Policy in order to maintain the satisfaction and trust of our customers.
To this end, we have undertaken to lead a continuous improvement plan through our Quality Management System, as well as compliance with customer requirements and the legal and regulatory provisions applicable to the products we offer, in order to achieve maximum satisfaction for our customers and other interested parties.
Our mission is to ensure that, through scent, our customers experience unique sensations never perceived before.
Our vision
- To be a consolidated company with brand recognition and a significant presence in the perfume (body) and home fragrance (space) market.
- To be a company with reliable natural products based on innovation and leadership in these products.
To this end, we base our work on values such as
- Teamwork based on the importance of people.
- Family-oriented, natural, caring for the customer and our people.
- Responsibility, carrying out business activity with diligence and seriousness, fulfilling the commitments undertaken and generating trust among employees, customers, the environment and society.
- Market orientation, through flexibility, responsiveness and anticipation of change, taking advantage of the opportunities the market offers.
- Continuous improvement: the habit of learning from experience and constant training.
- Closeness to the customer, cultivating long-term relationships with customers, adapting to their needs and timelines, with the aim of providing them with maximum satisfaction and added value.
- Proactivity, through staff with initiative and action, always seeking to generate efficient solutions and improve the organisation.
- Dedication and effort from a motivated team that carries out its activity at a higher level of commitment, energy and will.
